General Policies
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Tristone Cinemas Age Policy:
Children under 2 are free except in reserved seating locations. Children 2 to 12 must pay the child admission price. Senior tickets are valid for adults 60 years and older. Not all ticket types are available for all performances.
No Pass Engagements:
Passes cannot be used for newly released films. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. Always look for the "No Passes" or "Special Engagement" description next to the film title.
For films rated “R” by the MPAA:
1. Tristone Cinemas will not sell tickets to any person under the age of 17 (18 where applicable).
2. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. for additional tickets.
3. The purchaser must also attend the movie for which the additional tickets are purchased.
4. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. for proof of age for each additional ticket being purchased.
5. Children 6 and under are not allowed to attend Rated R features.
6. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an “R” rated feature.
8. Theater Employees may be stationed at the entrance to theater(s) playing MPAA rated “R” films to check tickets and photo identification for all who enter to prevent minors from improperly entering.
9. Tristone Cinemas reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the “R” rated film.
ADA Seating & Assistance:
1. Tristone Cinemas theaters are handicap accessible. All seating designated as “handicapped” with the familiar wheelchair symbol is reserved for the disabled and their companions.
2. Hearing-impaired devices are available upon request.
3. If you need assistance for any reason, please ask one of our theater personnel for assistance.
Backpacks/Packages/Bags:
Security issues have become a daily part of our lives in America. Tristone Cinemas wants our customers and staff to feel comfortable and safe when visiting or working in our theaters. In that regard, an inspection policy regarding backpacks and purses have proved necessary and will be enforced. Any and all bags will be subject to check before admittance into the building is granted. Inspection will be brief and personal items that do not violate any of our policies will not be mentioned. We apologize for any inconvenience that this may cause, but we thank you for assisting us in our goal to ensure your safety and a pleasant movie-going experience.
Lost and Found:
Tristone Cinemas is not responsible for lost, stolen, or recovered personal items. Before leaving the auditorium, please check around your seat for any personal belongings. For assistance, contact a staff member.
Film Theft:
No recording devices (cameras, video recorders, sound recorders, etc.) are permitted to be used within any Tristone Cinemas facility.
Personal Communication Devices:
In consideration of all our guests, Tristone Cinemas asks that you please refrain from using cell phones, tablets, or any other personal communication device while in the auditorium.
Outside Food or Drink:
No outside food or drink is permitted in the theater.
3-D Presentations:
Films in 3-D may not be available at all locations. In some cases, theater locations may show a particular film in both the 3-D and 2-D formats. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. Please see one of our theater managers if you have any questions regarding 3-D films.
Video Surveillance Policy:
Video and Audio surveillance is used within all Tristone Cinemas locations. The surveillance has been put in place for security and law enforcement purposes, which relates to the protection of the staff and the public, or the deterrence or detection of criminal activity, including theft, vandalism, or other property damage.
We have the right to refuse service to anyone.
